Questions
Before you ask
What is Santa’s Notes?
An explorable online North Pole where families take part in Christmas stories, games and personalized experiences, and the world can remember what they do. You can appoint somebody in Mabel’s Office, vote on a case at the North Pole Court, load the sleigh at the Sleigh Station or read tonight’s news — free, with no account. The Studio is where you can buy something made for one child: the North Pole Archive, North Pole Rescue or Elf Emergency.
How does Santa know?
You tell him. You give us one small, recent, specific thing about your child, and Santa mentions it as though he'd known all along. Your name never comes up.
How long does it take?
The North Pole Archive, North Pole Rescue and Elf Emergency are made automatically and are normally ready about a minute after you pay, on a private page that opens at once and by email. Occasionally one takes a little longer. The personalized Santa video is not taking orders yet.
Will Santa promise the present they asked for?
Never. Santa is warm about the Christmas list and always leaves it to the elves. No child is told something is coming.
What if something isn't right?
If we make an error in your personalized message, we'll put it right. Please review the details you provide carefully before checkout. Changes requested after production will require a new order.
We ask for very little, and we keep it that way
This works on small details, not personal data. We never ask for your child's surname, birthday, address, school, or photograph, and we never will.
- Everything is delivered on a private link that search engines are asked not to index. Your child never signs up, logs in, or types anything.
- Santa never promises a present, never says he is watching, never threatens the list, and never invents a detail you did not give him.
- Nothing you tell us appears anywhere except in the thing you bought.
Anything else: the Santa’s Notes Help Desk.