North Pole Rescue
Something went wrong, it is late, and the story needs to hold until morning. North Pole Rescue is Santa explaining it — an official notice from the Sleigh Service and a short letter to your child — in his own logic, in about a minute.
The short answer
North Pole Rescue is a two-page personalized dispatch — a Sleigh Service notice plus a letter from Santa — for four situations: a delayed present, a house with no chimney, Christmas across two homes, or being away at Christmas. It costs $6.99 and is ready about a minute after purchase.
North Pole Rescue is available now, $6.99 for one child. Ready about a minute after purchase.
The four things it fixes
Each one gets its own notice and its own letter, written around the one detail you give us in your child’s words.
- The present did not arrive in time: it is travelling separately and arrives after Christmas — no date named, because Santa never names one
- We do not have a chimney: a magic key, the front door, or Santa simply has his ways — you choose
- Christmas in two homes: Santa follows children, not houses, and both homes are on the route
- Away for Christmas: the route is amended to wherever your child is sleeping that night
Why it works
The explanations are the ones that stay inside the story — the same ones on our free guides — said once, calmly, on paper a child can hold. What a Rescue adds is authority: an official-looking notice with a reference number and a stamp, and Santa himself saying the same thing to your child by name. Children accept an ordinary-sounding fact from an official source far more readily than an elaborate one from a parent.
What Santa will not say
No delivery date. No tracking. No scouts, no elves watching, nothing that has to be defended next week. If the courier slips again, nothing Santa wrote becomes untrue.
What arrives, and when
A private page opens the moment payment clears, with the two pages shown on it and a download. Print them, or show them on a screen at the kitchen table. The link also comes by email.
Questions
What is North Pole Rescue?
A personalized two-page dispatch from the North Pole — an official Sleigh Service notice and a short letter from Santa to your child — that explains a delayed present, a house with no chimney, Christmas in two homes, or being away for Christmas. $6.99, ready in about a minute.
Does it promise when the present will arrive?
No. Santa says the present is travelling separately and arrives after Christmas, and that he does not name days. A date you do not control is the one thing that can make it worse.
Can I use it for a situation that is not one of the four?
Not yet. The four scenarios are the ones parents ask about most, and each has its own notice and letter. Our free guides cover a wider range, including a child who is frightened of Santa.
How fast is it?
Ready in about a minute after payment, on a private page you can open at once. The email with the same link follows within a few minutes.
While you are here
- The present did not arrive in time
A gift is delayed, lost or out of stock and Christmas is tomorrow. What to say to a child, in Santa’s own logic, without making it worse.
- “But we do not have a chimney”
The question every child in a flat eventually asks. Four answers that hold up, and the one approach that works better than any of them.
- Christmas in two homes
How Santa handles a child with two homes, how to keep both Christmases feeling whole, and the one thing to avoid asking a child to do.
- Waking up somewhere that is not home
Travelling over Christmas, or waking up somewhere that is not home. How to explain it to a child and how to make the morning still feel like Christmas.
- Last-minute Christmas magic
It is Christmas Eve and something is missing. What you can still make tonight — a Santa letter, a Nice List certificate, an elf fix, a North Pole notice — in a minute.
Santa knows more than you think.
Tell Santa the small things nobody else knows, and he will tell them back.